Shipping & Delivery
Effective Date: February 20, 2025
At Milan Dionne, we take pride in delivering premium raw virgin hair products with care and efficiency. Please read our shipping and delivery terms carefully before placing your order.
Order Processing Times
All standard orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). Once your order is processed and shipped, you will receive a confirmation email with tracking information.
During sales, launches, and holidays, please allow an additional 1 to 2 business days for processing.
Shipping Methods & Delivery Timeframes
We offer standard, expedited, and express shipping options. Shipping time begins after the 1–3 business day processing period and may vary based on the shipping method selected at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Orders over $200 (before taxes and discounts) qualify for free standard shipping within the United States.
Bundles
When purchasing hair bundles, processing and shipping times may vary slightly due to inventory volume. All bundles are carefully matched and inspected before shipping to ensure quality and consistency. If one of the lengths or textures in your bundle is on backorder, we will notify you of any delays via email.
Tracking Your Order
Once your order has shipped, you’ll receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Incorrect or Incomplete Addresses
We are not responsible for packages delivered to incorrect or incomplete addresses. Please verify that all shipping information is accurate before submitting your order.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 48 hours of delivery at support@milandionne.com. We will file a claim with the carrier and do our best to resolve the issue promptly.
PO Boxes and Military Addresses
We do ship to PO Boxes and APO/FPO addresses via USPS. Delivery times may be longer for these destinations.
International Shipping
At this time, we only ship within the United States. We’re working on offering international shipping in the near future.
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