Terms & Conditions

Effective Date: February 20, 2025

These Terms & Conditions constitute a legally binding agreement between you (“User”) and Milan Dionne regarding your access to and use of our website, services, and products. By visiting or purchasing from our site, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Acceptance of Terms

Your use of the Milan Dionne website and services signifies your acceptance of these Terms. If you do not agree with these Terms, please do not use our website.

2. Definitions

“Website” refers to the official Milan Dionne online platform, including all pages, content, and functionality.

“Products” means all hair extensions, accessories, packaging, and any items available for purchase through our site.
“User” or “You” refers to any individual accessing or interacting with the Milan Dionne website.

3. Eligibility

You must be at least 18 years old to use our website. By accessing this site, you represent and warrant that you meet this minimum age requirement.

4. Account Registration

To place an order, you may be asked to create an account. You agree to provide accurate, current, and complete information during registration and to update your account to reflect any changes. You are solely responsible for maintaining the confidentiality of your login credentials.

5. Order Acceptance

All orders are subject to availability and acceptance by Milan Dionne. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or pricing inaccuracies. Confirmation of an order does not guarantee fulfillment until the item has been shipped.

6. Pricing and Payment

All prices are displayed in U.S. dollars and are subject to change without notice. Payment must be received in full at the time of purchase. We accept major credit/debit cards and other payment options displayed at checkout. Milan Dionne is not responsible for errors or delays by third-party payment processors.

7. Shipping and Delivery

We strive to ship your products promptly and provide estimated delivery windows; however, shipping times are not guaranteed and may vary due to location, volume, or courier delays. Milan Dionne is not liable for delays beyond our control once the item has been handed off to the shipping carrier.

8. Returns and Refunds

Due to the intimate nature of our products, all sales are final. We do not offer refunds or exchanges once an order has been processed. Exceptions are made only for damaged or incorrect items, reported within 3 business days of delivery, accompanied by clear photos and order details. For full information, please review our Refund Policy.

9. Intellectual Property

All content, including but not limited to text, logos, photography, graphics, icons, and layout, is the exclusive property of Milan Dionne and is protected under copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Milan Dionne shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or relating to your use of the website, services, or products—even if advised of the possibility of such damages. All products are provided “as is” without warranties of any kind.

11. Indemnification

You agree to indemnify, defend, and hold harmless Milan Dionne, its officers, employees, partners, and affiliates from and against any and all claims, liabilities, losses, or expenses (including legal fees) resulting from your misuse of the website or violation of these Terms & Conditions.

12. Modifications

We reserve the right to update or modify these Terms at any time without prior notice. All changes will be posted on this page, with the updated effective date listed above. Continued use of the website after modifications implies your acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from these terms shall be exclusively resolved in the courts located in Texas.

14. Entire Agreement

These Terms & Conditions, along with our Privacy Policy, Refund Policy, and any other applicable legal notices, constitute the entire agreement between you and Milan Dionne in relation to your use of the website.

15. Contact Information

For all questions or concerns regarding these Terms & Conditions, please contact our Client Care team:

📧 Email: support@milandionne.com
📞 Phone: [Insert your business phone number]